Questions, answered

Mobile money — MTN, Telecel and AirtelTigo — debit and credit cards, and bank transfer. Everything is priced and charged in Ghana cedis.

Payment is handled by Paystack, so your mobile money PIN or card details are entered on their secure page and never reach us. We never see or store a card number.

No. There are no accounts and no passwords to remember — you check out as a guest with your name, email, phone number and delivery address, and that's it.

Your receipt lives at a private link we email you, which you can come back to at any time.

Yes. Card and mobile money details are entered on Paystack's own payment page, not ours. Paystack is PCI-DSS certified, and the whole site is served over an encrypted connection.

Check your spam folder first. If it isn't there, message us with the phone number or email you used and we'll find the order. If a payment was taken and the order didn't go through, you'll get it back — nothing is left half-finished.

Delivery is — it is arranged with a courier and paid to them directly when your parcel arrives. What it costs depends on where you are, so we can’t quote it in advance.

The items are paid for on the site. That is what lets us confirm stock and reserve what you have bought, so it is still there when we come to pack it.

You land on a receipt page as soon as payment clears, and we email you the same thing. Both show your order number — it starts with AE — which is what to quote if you get in touch.

Send us your order number and we'll tell you exactly where it is.

Ask us as quickly as you can and we'll do what we can. Once something has been packed — gift boxes especially, which are wrapped by hand — it may already be too late to change it.

Stock is live on the site, so if it says sold out, it is. Tell us what you're after and we'll let you know when it's back. You can also join the list at the bottom of any page to hear when new pieces land.

A bag holds up to 20 different items, 10 of each. Beyond that, talk to us — larger orders are welcome, we'd just rather arrange them properly.

In your bag, tick the things you want wrapped together and choose a box. You can then add a card and write a message, and we pack it by hand before it goes out.

See the boxes and cards.

Yes — one order can hold up to 5 separate gifts, each with its own box, card and message. Anything you'd rather keep stays unwrapped in the same order.

They all go to one delivery address, though. For separate addresses, place separate orders.

No. Nothing in the box shows what anything cost — the receipt goes to you by email, never in the parcel.

Up to 240 characters, which is a generous few sentences. We copy it out exactly as you write it.

The size guide has ring, chain and bracelet measurements, and how to measure at home without any special tools.

Yes — the photographs are of the pieces we actually sell. Screens do vary, so a colour may read slightly differently on yours than it does in person.

Keep jewellery away from perfume, lotion and water, and put it back in its pouch rather than loose in a bag — that's most of it. Take pieces off before swimming or showering.